The problem lies rather with the poor communication between Munckhof and carriers they hire in Zwolle.
Despite Munckhof indicating that the worst problems have been resolved, the municipality of Zwolle states that the transport company is 'defective' and is giving the company one last chance. Munckhof has been responsible for WMO and student transport since the summer of 2018, but that did not go smoothly, to say the least, according to the college.
Like the rest of the Netherlands, Munckhof cites high absenteeism among drivers and long waiting times at the CBR for the necessary quality marks for new drivers as the main reason, but the municipality of Zwolle no longer understands this. If Munckhof does not meet the obligations, the municipality says it will take measures itself. In the meantime, the Zwolle college has decided to formally declare Munckhof in default.
communication
The problem is not so much with the transport company, but the poor communication between Munckhof and the transport companies they hire in Zwolle. Complaints must be handled through Munckhof, as contractor of the assignment. In turn, in the event of complaints, the contractor puts the questions to the carrier, and in the opinion of one of the parents this takes too much time.
At a walk-in meeting in the town hall about student transport, it appeared last year that a number of students were not transported properly. Munckhof was attacked at the last minute by RM-taxi with the message that RM-taxi could not complete the routes. Munckhof, the municipality and the schools worked hard to solve the problems that would last until the autumn holidays at most.
Six months later, the municipality of Zwolle notes that target group transport – which includes student transport and Wmo transport – is 'still not' being carried out in accordance with the agreements made. According to The Stentor is Zwolle is completely done with student transport and gives the company one last chance.
