Ryanair recently released its monthly customer service statistics showing that 98% of flights arrived on time in November. In an era where customer confidence needs to be restored in air travel, such as Europe's No. 1 airline, Ryanair continues to ensure they meet customer needs and expectations. 

The customer experience survey 'Rate My Flight' for November shows that 92% of the 23.000 respondents rated their flight as 'Excellent / Very Good / Good', and that there were also high ratings for the friendliness of the crew (94%) , service on board (93%), food and drink offer (86%), and boarding (90%). Following the introduction of a new set of guidelines for air travel resumption on July 1 that will protect the health of customers and crew, Ryanair aims to create awareness of these health measures being taken on all flights, on every aircraft and in every market in which they are taken. Ryanair reports this on them through this press release website.

“Ryanair Group Airlines carried 2 million customers in November and we are pleased that 98% of our flights arrived on time. Daily disinfection measures, mandatory face masks and contactless initiatives are enforced to ensure that our customers feel confident when they fly with us. We are delighted that 92% of surveyed customers (23.000) who flown with our new health guidelines rated their Ryanair flight in November as 'Excellent / Very Good / Good' using Ryanair's Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email, ”he said Ryanair's Dara Brady.

Also read: Ryanair returns to Teesside Airport England