Travelers who have booked a Thomas Cook & Neckermann trip can rebook their trip at the travel agency. D-Reizen and VakantieXperts make travelers aware of this, after the appearance in the media that the Thomas Cook travel agency will cease all activities immediately. For rebooking it is important that one comes to one of the physical travel agencies.

Physical travel agency

Danja Lekkerkerk, spokesperson for D-Reizen and VakantieXperts explains:

“We sympathize with the travelers who have been duped and find it important to inform them about this quickly and clearly. We contact travelers - in order of departure - who have booked a Thomas Cook trip through one of our travel agencies. Travelers who have booked a Neckermann package holiday directly are covered by the guarantees SGR.. They can rebook their trip with the travel agency; it is important that this is a physical travel agency. The booking confirmation, proof of payment and proof of identity are required for rebooking. Our travel agents from the 450 travel agencies in the country - from both D-travels and VakantieXperts - are ready to help travelers in a good way. ”

About D-Reizen and VakantieXperts

D-Reizen and VakantieXperts together form the D-rt Group. Customers can contact D-Reizen and VakantieXperts for service & bookings in 450 travel agencies, via the joint Customer Contact Center in Breda and via the websites D-reizen.nl and VX.nl. The head office is in Hoofddorp.

Also read: Thomas Cook bankrupt, all bookings canceled