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Volunteers who transport people are not covered by the legislation applicable to regular passenger transport up to a certain limit.

Volunteer work is central to Dutch society, especially in the passenger transport sector. The recent issues surrounding the possible disappearance of Vending machine in Enschede have drawn attention to the regulations regarding the transport of people by volunteers. The laws and regulations regarding this are clear, but still raise questions among potential volunteers. This article delves deeper into the matter and explains the conditions under which volunteers are allowed to transport people, as well as the financial aspects involved.

Transporting people as a volunteer is permitted within the Netherlands, provided certain conditions are adhered to. An important aspect here is the expense allowance that volunteers may receive. For the year 2024, it has been determined that this compensation may amount to a maximum of €2.100 per year. This rule ensures that volunteer work remains accessible and does not transform into a paid job or commercial activity.

Volunteers who transport people fall within a certain limit not covered by legislation that applies to regular passenger transport. This means that there is no requirement for a taxi permit, driver card or on-board computer, as long as the stated conditions are met. This flexibility is essential for the functioning of volunteer services such as Automaatje, which play a crucial role in the mobility of, among others, the elderly and people with disabilities within the community.

A striking condition is the limitation of the expense reimbursement to €2.100 per year. This measure has been introduced to ensure that the essence of volunteer work, selflessly contributing to society, is preserved. It prevents volunteer transport from turning into a disguised form of paid work, which would blur the boundaries between commercial and non-commercial services.

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These rules aim to maintain a balance between the need for voluntary services and the protection of the market for professional service providers. Most importantly, these conditions facilitate volunteer work in sectors where the need is great, without compromising the quality or professionalism of the services.

In addition, the costs of transport may not exceed the actual expenses. This rule not only protects against financial excesses but also ensures that services remain accessible to everyone who needs them. It contributes to creating a fair and transparent environment in which volunteer organizations operate.

The requirement that volunteer work must serve a social purpose and not be aimed at profit strengthens the social character of these services. Volunteer transport is about more than just transport; it is about strengthening social cohesion and supporting individuals who would otherwise become isolated.

The condition that a volunteer position may not replace a paid job recognizes the importance of protecting the labor market. It ensures that volunteer transport is complementary to, and not competitive with, professional services. This is especially relevant at a time when the boundaries between different forms of work are becoming increasingly blurred.

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Finally, the rule that transport may not be carried out professionally, such as for delivery apps or contract transport such as Uber, emphasizes the unique position of volunteer services. It clearly distinguishes the intention behind volunteering from commercial enterprises, ensuring that volunteer initiatives can continue to fulfill their important role in society.


Insurance is a crucial part of responsible volunteer work in the transport sector. Ensuring a safe and responsible service requires a thorough understanding of the insurance needs of both volunteers and occupants. This need comes into sharp relief when considering the potential risks drivers and passengers face while using transportation services. In this article, we explore the important aspects of insurance as they relate to volunteer transportation, to help organizations and individual drivers navigate the complex insurance landscape.

The advice is to thoroughly consult the insurance company's terms and conditions in relation to the driver's personal situation. It is crucial for transport organizations to ensure that both volunteers and passengers are adequately insured. This is important to minimize the financial and personal risks associated with possible accidents while transporting people.

A standard Third Party Liability (third party liability) insurance or all-risk insurance does not always cover the specific risks that volunteer drivers may encounter. These basic insurance policies cover damage to third parties or to the vehicle itself, but do not provide compensation for loss of income due to permanent disability of the driver or passengers. This gap in coverage emphasizes the importance of additional insurance.


Passenger insurance is an essential addition to standard car insurance. This insurance covers the financial consequences of an accident, such as permanent disability or death of the occupants, as well as damage to personal belongings. Passenger insurance provides much-needed financial security in the event of serious accidents where regular health insurance falls short.

When drivers drive their own cars for volunteer services, having motor vehicle liability (third party liability) insurance is a legal requirement. In addition, it is strongly recommended to take out additional passenger insurance. This combination of insurance protects both the driver and passengers against the various risks that transport entails.

Informing volunteers extensively and encouraging them to take out adequate insurance are crucial steps for organizations that offer volunteer transport. By thoroughly investigating insurance coverage in advance and ensuring appropriate protection, both organizations and individual directors can offer their valuable services with greater confidence.

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