If you have any questions about travel insurance, please contact your insurer. Centraal Beheer has set up a Corona Knowledge Center, which includes employees who are aware of the latest developments. They answer the questions about corona and travel insurance. Centraal Beheer has had a chatbot based on artificial intelligence since the beginning of May.

The insurer, part of Achmea, launched chatbot 'CeeBee' based on artificial intelligence. The bot can handle natural language, both listening and in the reactions that CeeBee gives. The bot icon itself looks like a moving emoji, whose face can represent simple emotions. This is a logical step for Centraal Beheer, the next step in customer contact. The company is one of the most progressive companies in the field of technological developments. 

Annemiek Bakker, channel manager Conversation at Centraal Beheer:

“We are constantly innovating in order to continue to serve our customers even better in the future. Centraal Beheer makes plenty of room for testing and learning with new techniques. The use of the latest technology in the field of chats and artificial intelligence is also part of that. So that we can learn from it together with our customers. We look at what AI means for how we can best help our customers. In the way and at the moment the customer wishes. ”

talk to Centraal Beheer

Outside those regular working hours Central management only corona questions that are urgent. The Knowledge Center will answer all other questions that come in after opening hours the following day. People who have the Google Assistant can also use this technique to ask questions about insurance.

“As one of the first companies in the Netherlands, we already had successful application with AI (Artificial Intelligence): the Google Voice action 'Talk to Central Management'. Customers felt better served. With that enthusiasm, we have developed this case into a central capability. Not one loose solution, but AI as the engine behind all contacts and channels. With this basis we can use this technique widely, so that we can better help our customers. We are very enthusiastic about the new opportunities that are being created. Step by step we make it better for our customer. ”, Says Annemiek Bakker, channel manager Conversation at Centraal Beheer.

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