Since its inception on August 1, 2023, Tripp has distinguished itself by offering users the freedom to choose their own taxi company. The results speak for themselves: there were almost no complaints from more than 24.000 journeys and transport costs have fallen significantly. This system, developed by Partners in Mobility (PiM), is based on the Open House model, in which any carrier that meets certain conditions can participate. This offers opportunities for both large and small, local and regional taxi companies.
Five taxi companies participate in the BAR municipalities: Taxi Niemantsverdriet, Taxi Air, Trevvel, RTC and the Haars Group. A fixed price for transport ensures that competition focuses on the quality of service. With Tripp's service it is possible to use taxi transport every day from 07:00 am to midnight, with the exception of a few special days. On Christmas Day and New Year's Day, transport is available until 22:00 PM, while on New Year's Day services start from 10:00 AM.
A key feature of Tripp is its discounted rate for travel within a 25-mile radius of the traveler's home. This policy makes local mobility more accessible and affordable, without imposing a minimum travel distance. For longer distances exceeding 25 kilometers, travelers can use Valys taxi transport, provided they have a Valys pass.
That Tripp works well in the BAR municipalities is evident from an analysis of the first 24.000 rides according to the regional broadcaster RTV-Ridderkerk. These resulted in a total of only 35 complaints. At 0,35%, the complaint percentage is considerably lower than the standard often set in systems where Wmo transport has been put out to tender.
Tripp's cost structure is transparent and affordable. Take, for example, a 4 kilometer taxi ride on a Thursday afternoon. This journey costs the traveler a boarding rate of €0,98 and a kilometer rate of €0,16 per kilometer, which amounts to a total of €0,64. The total personal contribution for such a trip is then € 1,62. This fare system makes Tripp a cost-effective option for everyday travel.
PiM aims to expand Tripp's reach to other municipalities, with the aim of strengthening the position of Wmo travelers, offering local transporters opportunities and breaking through the restrictions arising from European tender procedures. Lars Winters of PiM emphasizes that Tripp creates a more favorable position for travelers than other Wmo transport systems in the Netherlands. The focus is on direct quality aspects such as punctuality, cleanliness and safety, instead of quarterly reports. As a result, Wmo travelers immediately experience the benefits of this system.