Anyone who talks about mobility might not immediately think of Prénatal. Still, a good and safe stroller is just as important as having a spacious family car when a family expansion is on the way. Everything must be thought of safe child seats to the buggy. Time enough to prepare everything before the little miracle comes into the world, you would think. But that has been calculated without Prénatal. Complaints about delivery times and the company's customer service are raining.

no incidents

It has long ceased to be an incident when it once again goes wrong with the delivery of goods. On the website, the item is in stock, then the order does not arrive in full because not everything appears to be in stock. It often drives expectant parents to despair. Strollers take up to four months to arrive despite full payment at purchase. Finding an alternative to Prénatal is therefore not a solution in view of the payment made. Daphne paid € 1000 for the order, but after 6 weeks there was still nothing in the house.

“We paid for the entire order and it would be delivered to our home. Due to the Corona this could take a little longer than the usual 2 weeks. After 6 weeks and many phone calls later called customer service. Still no package at home. It is continuously referred to as a liver week, but this is completely wrong. There is nothing customer service can do to help you ”

That the company is doing badly is clear from the appreciation of the customers who reward Prénatal with a weak 2.3 rating. The customer service too often refers to Post.nl as the culprit, while the transport company indicates that it has not received a shipment.

“We ordered a pram in the shop ourselves. Because it was not in stock in that branch, we ordered it online at the counter and immediately had to pay the full amount. After months of waiting for our pushchair and repeatedly calling customer service, we received part of the order. We went to the store to get redress. A lot of understanding from the employee, but after almost an hour on the phone, our pram model was no longer available in the warehouses. We were then allowed to take the showroom model with us and received a € 50 discount. We had no other choice because no pram was not an option.Said one of the expectant mothers.

complaints about customer service

Customer service is perhaps the biggest source of irritation. Everyone can understand that something can go wrong with deliveries now and then, but the brutal way of dealing with the customer service employees is not appreciated. Customers indicate that they are not taken seriously.

“I asked the employee with whom I had spoken. She did not want to tell her name. After I asked her name again, she indicated that she did not want to give it. You spoke to Prénatal customer service, she said impudently. ”

So watch out for who places orders online. Employees of the company indicate by telephone that they do not see when the package will arrive. “in a few daysCan be just weeks or months. Of course, not all stories are negative.

“We bought a pram at the Rotterdam Alexandrium branch last Sunday. Fortunately it was very quiet in the business and we were helped very well by employees Shama and Aysa. ”

Also read: E-bike to go responds to sustainable and safe transport