Pitane Link is an advanced online software platform specially developed for taxi companies and passenger transporters.
The platform, a product of the Dutch company Pitane BV, is fully cloud-based and offers users the possibility to access various functionalities via web browser and mobile apps. This makes it possible for taxi companies to centrally manage their trip planning, communication and administration without investing in expensive hardware or their own IT systems.
Pitane Link offers a wide range of functionalities that support both planning and operations for taxi dispatch centres and communication with drivers and customers. One of the core functionalities is central trip planning and dispatch. Via an online central system, planners can manage all trip orders and monitor service provision. Dispatchers have real-time insight into planned trips and driver locations, which enables efficient coordination.
self-service portal
In addition, the platform automates many processes, from assigning rides to drivers to updating status information. Ride requests can be processed by the planner himself, but customers can also book rides directly via a self-service portal. For Belgian taxis, there is a seamless integration with Chiron, the central database of the Flemish government, so that ride orders are automatically reported to the government database.
Communication between the dispatch centre, driver and customer happens in real time. Drivers automatically receive messages with details of new ride orders, including pick-up time and location. Customers receive notifications about the status of their taxi, such as confirmation of the ride or announcements that the taxi is on its way. Specific services such as school transport can be monitored, with parents automatically receiving a message with the time and location as soon as their child gets in or out.
Pitane Link offers free mobile applications for iPhone, iPad and Android devices. The app allows users to set which services they want to receive messages from. Drivers use the app to log in to their account and receive trip information and feedback during their shift. Passengers and parents use the app or web portal to receive notifications about their trips.
By connecting these target groups via one platform, Pitane Link fulfils the role of a central hub for taxi and transport services. With this, Pitane Link sets a new standard in the taxi sector by offering all processes online, integrated and user-friendly.
The platform enables taxi companies to offer their customers their own portal to book and manage rides. With a simple switch, the taxi company can set up that customers can make bookings independently via their customer login. These bookings are directly entered into the system, where they are automatically processed and forwarded. This also makes Pitane Link an online booking system for taxis, which lowers the threshold for customers to arrange transport.
access for users
To use Pitane Link, users must register register hereThis can be done via the website, where one creates an account and then logs in. Existing accounts can often be linked to social media logins for convenience. For taxi companies that are new to the software, an online registration process is available, as Pitane offers its services completely digitally.
A major advantage of Pitane Link is that the software is available in four languages: Dutch, French, English and GermanThis makes the system widely applicable and accessible to an international audience, which is particularly useful for taxi companies that operate across borders or serve a diverse clientele.
For mobile users, Pitane Link offers apps in the usual app stores. Users with a smartphone or tablet can download the Taxis Pitane Link app for free from the Apple App Store or Google Play Store. After installation, the user logs in to his or her account to establish the connection with the central. In the app, one can set which transport service one wants to receive notifications from, which makes the system flexible.
target group and sector
Pitane Link is designed for the taxi and passenger transport sector. The primary target group consists of professional taxi companies and transport centres that want to modernise their business operations. The system is scalable and suitable for both independent drivers and medium-sized and large taxi companies in the Netherlands and Belgium. Within this main target group, the site serves multiple user groups, including planners and operators, taxi drivers, customers of taxi services and parents or guardians in pupil transport.
