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In the spring of 2025, the House of Representatives will be informed about the achieved results of the Target Group Transport Improvement Agenda.

Supervision is crucial to ensure the quality and safety of transport for specific target groups, such as students, the elderly and people with disabilities. Supervision ensures that the agreed norms and standards are actually complied with and offers the opportunity to intervene in a timely manner in the event of any problems.

An essential part of the proper implementation of target group transport supervision from the municipality. It plays a role in guaranteeing both the quality of service and the (social) safety of passengers. Improving social safety within target group transport is a priority. This can be done, for example, by introducing measures that increase the safety of passengers and drivers. This includes the use of security cameras in vehicles, training for drivers to deal with difficult situations, and strict adherence to behavioral protocols. Exploring these possibilities should result in concrete actions to improve social safety.

quality and travel time

Monitoring the quality of service and travel time is also of great importance. This includes monitoring punctuality, vehicle condition, and passenger satisfaction. Regular checks and audits can be used to determine whether the carriers meet the set quality standards. Moreover, adjusting policy based on the results of these checks helps to continuously improve services.

During the debate on student transport in October 2022, Member of Parliament Van Baarle (DENK) submitted a motion asking to explore how supervision of student transport, Valys transport and Wmo transport can be promoted.

The municipal council has a supervisory role over the mayor and aldermen (B&W), who are responsible for the implementation of target group transport. In order for the municipal council to properly fulfill this role, it is important that they have access to detailed and reliable information about the performance of target group transport. This can be done, among other things, by providing results from customer satisfaction surveys and through transparent contract management. In this way, the municipal council can effectively monitor and make adjustments where necessary.

The ambition of the improvement agenda is to develop a systematic and uniform supervision framework that can be applied by all municipalities. This creates a nationwide system of supervision and quality assurance, which not only contributes to better services but also to the satisfaction and safety of travelers.

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Maarten van Ooijen
Photo: © Martijn Beekman - Maarten van Ooijen

In addition, according to the State Secretary for Health, Welfare and Sport, Maarten van Ooijen, the possibility is being investigated of national supervisory bodies such as the Human Environment and Transport Inspectorate (ILT) and the Knowledge Institute for Mobility Policy (KiM) to play a role in the supervision of target group transport. This can help to ensure an objective and independent supervisory framework that serves the interests of all parties involved.

The ultimate goal is to achieve high-quality and safe target group transport through targeted and effective supervisory measures, in which the needs and rights of passengers are central. By implementing a strong monitoring framework, bottlenecks can be addressed more quickly and improvements can be implemented in a sustainable manner.

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