Transavia does not yet know when flights will be cancelled.
EU claim collects on behalf of passengers no cure no pay-based on the compensation received from Transavia as a result of the continuing misery and cancellations during the May holiday. The traveler does not run any risk with this service. If it turns out that they are not entitled to compensation, the EU claim will not pay, even if they have already performed work for the claim.
The airline is experiencing capacity problems. During the May holiday, 37 flights were canceled at Eindhoven Airport within a week. Travelers in May and June should also take into account more cancellations, the company warns. There are really no quick solutions. According to Hendrik Noorderhaven, director of EU claims, it is unusual that Air France-KLM, which Transavia falls under, is not intervening. ONGOING know in a comment.
Does something go wrong despite good flight preparation by the traveler and do you have to deal with a flight delay or flight cancellation, for example? Then you may have a chance of receiving a compensation of up to 600 euros per person.
success
Exactly five years ago there was a power failure at Schiphol. As a result, a Transavia aircraft departed 2.5 hours later, which affected a number of subsequent flights. Hundreds of passengers later arrived at their destination and contacted EU claim to fight for their interests. After a years-long process, 59 passengers will receive their compensation this week. Transavia left Schiphol in the early morning of April 29, 2018 with a delay of 2,5 hours. The flight would visit several European cities that day and end in Eindhoven. But because of that delay, the plane could not arrive at Eindhoven before closing time because this airport is closed at night.
The airline therefore chose to make an aircraft change in Alicante, so that the flight to Eindhoven would arrive on time. But this meant that the other plane in that switch would arrive in Amsterdam many hours late. According to Transavia, the delay in Schiphol in the morning was one of the reasons why all subsequent flights were delayed. They see this as an extraordinary circumstance, which means that passengers are not entitled to compensation.
EU claim saw it differently. Their position, and that of hundreds of passengers who contacted EU claim, was that the flight switch in Alicante was a choice of Transavia, and therefore not an extraordinary circumstance. They chose to delay passengers to Amsterdam, while the delay actually applied to passengers to Eindhoven.
