In recent years, there has been growing dissatisfaction and unrest regarding tenders for student transport. Parents, schools and transporters complain about the complexity of the system, lack of transparency and the focus on cost savings at the expense of quality.
The tender for student transport by municipalities is intended to find the most efficient and economical way to bring children with disabilities or special needs to school. However, the current tendering procedures are complicated, time-consuming and often lead to dissatisfaction among parents, schools and transporters. The emphasis on cost savings leads to concessions in quality, while the vulnerable target group actually benefits from stability and security.
Among the carriers themselves, a recurring point of criticism is the lack of transparency in tenders. The complex and extensive documentation makes it difficult for interested parties to get a complete overview of the requirements and expectations. This creates the risk that carriers are insufficiently informed and cannot offer the optimal service that the children need.
Many municipalities deny this way of making decisions, but the focus on cost savings has led to a deterioration in the quality of student transport. For example, it is often decided to combine routes, which can result in longer travel times and more transfers for students. This can lead to additional stress and discomfort for the children, which can negatively affect their well-being and school performance.
Parents and schools regularly express their concerns about the quality of student transport and the lack of stability. Carrier or driver changes can be confusing and stressful for the children. In addition, carriers are dissatisfied with the current tendering procedures and the focus on the lowest price, which is at the expense of the quality of service they would actually like to provide.