30-year-old Rebecca Payne is a senior product manager at Uber and is committed to helping customers work with Uber safe to drive. Whether in New Delhi, Amsterdam or New Orleans, there is no doubt that millions and millions of people worldwide have been at home in recent months. Pleasure trips to loved ones, enjoying a night out or even just leaving your home had become impossible with COVID-19.
Governments around the world have asked their citizens to stay at home to stop the spread of the disease and save lives. Simply put, nightspots are currently out of fashion as part of containing the contamination. Just months ago, Uber was a popular taxi service worldwide and the favorite for millions of people who wanted to get where they wanted to go.
While the app has about 90 million users worldwide on average every month, the global pandemic and subsequent stragglers caused a dramatic slowdown in global trade for the company. Uber has had to fire thousands of its employees as a result of the crisis. More than a quarter of the workforce has now disappeared.
safety top priority
A poor image of the company meant a necessary turnaround in terms of safety. A true charm offensive was supposed to prevent Uber from being put in a negative light.
“Since Dara Khosrowshahi took over as CEO, we really wanted to make it clear that safety is a top priority for Uber, and have developed dozens of features to protect people while people are driving or drivers are delivering food. Now I think safety will be in everyone's mind more than ever before and we need to integrate health and hygiene, ”says Rebecca Payne.
Uber is working on this with a previously established security team, which was a good basis to build on. It enables the company to shift focus to the safe handling of COVID-19 during the journey. Uber has also received expert advice from public health organizations and users to better understand why travelers should feel safer when traveling. Payne has looked into all the conditions of an Uber trip to ensure every element of driver and passenger health.
Also read: Self-created hip image of Uber is hot air