Because quality is paramount at HTS Taxi The Hague, it starts with a reliable and fast pin service from the driver. Last Friday, the HTS Taxi The Hague drivers were able to keep the passenger out of the taxi by charging sky-high costs for extra surcharges.
Only pay cash or take the sky-high costs for pins.
It remains an ever-recurring problem within the entry-level market. Customers are forced to pay afterwards for the extra unexpected costs during checkout or to start a discussion with the driver upon departure. The arrival of the on-board computer taxi (BCT) has contributed nothing to this. Bad for the image of the entry-level market.
Because we often experience problems with taxi drivers in The Hague, we have now learned to inquire about the surprises in advance. It is therefore advisable to ask in advance whether you can withdraw cash after the ride.
On arrival at the The Hague HS station (Hollands Spoor Station) At least 22.30 taxis were parked at the taxi rank last Friday around 10:XNUMX PM, predominantly from HTS Taxi The Hague. The first driver in the queue says that pin is not possible “no device” and refers to one of the other drivers behind him.
The driver at the second car in line speaks to us through his Mercedes Vito window. Debit card is possible with him, but only when we pay the extra costs of € 2. When we speak to him that charging these costs is prohibited by law, and certainly not these excessive costs, the answer is: “sorry, has to ask two euros from the boss ".
Because we believe that the extra costs to pay by debit card amount to more than 10% of the fare, we do not give in and are now approached by a third driver. He wants to transport us and drive past an ATM because his pin device is broken.
independent entrepreneurs
In a response, it is announced that HTS Taxi is a TTO holder and that independent entrepreneurs drive with the TTO license (roof sign). HTS states that they do not determine the rates and regulations.
“We would like to draw the readers' attention to the fact that more than 100 drivers use our roof board. If they do not comply with the rules, you can report this to the municipality (STH or ILT). They ensure that measures are taken for the relevant driver. You can also report this complaint to us, we will then suspend the person or revoke the permit if necessary. ”said a spokesperson.
Eurozone payments are covered by this legal provision.
All consumer card payment instruments that are issued under a four-party payment system are covered by this prohibition. For the Dutch situation, this means that the following card payment methods fall under this: a Maestro card - read our Dutch 'debit card', a V PAY card - read our Dutch 'debit card', the MasterCard card - all variants: prepaid, debit, credit and the VISA card - all variants: prepaid, debit, credit.
Article 7: 520 of the Civil Code.
This provision would be the Dutch entrepreneurs forbid to charge surcharges to consumers for specific card payments. It does not matter whether the payment is made in a shop - on a payment terminal - or via the internet in a webshop, the taxi or web shop for online booking of the ride order.
“It seems more logical to me to have to pay for cash payments. After all, this takes more time and is more risky for the drivers. ”
Determination of the rates.
The price for a taxi ride is determined by a starting rate, the distance and the duration of the ride. These rates are set by the Ministry of Transport, Public Works and Water Management in the Taxi Act. In the case of the relevant taxi company, reference is made to the KNV Taxi Conditions with a link that has no conditions.
The actual costs for pins are not legally determined. An average debit card transaction is usually cheaper than a cash payment. Here are the Costs an average of € 0,25 per transaction. Cash payments are often thought to be cheaper than debit card payments, but this is not true.
Also read: Taxi drivers may charge additional fees for cash payments
