Problems with real estate management, failed transport plans and ignorance of external advisers have made a mess of the Zeeuwse Arduin in recent years. Disabled organization Arduin, which was saved from bankruptcy by the Ministry of Health, Welfare and Sport at the end of 2018 and was taken over by 's Heeren Loo this year, closed the 2018 financial year with a loss of 6,1 million euros.
In 2017, Arduin closed the year with 620.000 euros. In 2018 left a quarter of the employees, 300 people, the company making it there lots of extra staff had to be hired. Absenteeism due to illness rose to 9 percent. The high turnover and absenteeism caused a lot of unrest and poor quality of care, according to Omroep Zeeland.
The changing faces and understaffed teams even led to stress and aggression among residents of Arduin. In addition to staff, 53 clients also left the disability organization. One in ten clients found help elsewhere.
FNV once offered Van Wijk a black book. Containing a collection of complaints from Arduin employees. The employees complained, among other things, about too high a workload, unrest among the staff and high absenteeism, as a result of which even more work ended up on the shoulders of people who still work.
External consultant causes accumulation of errors.
An electric golf cart was supposed to solve the transport problems at Arduin and by introducing a new transport plan, Arduin hopes to allay the dissatisfaction that there was among the parents of clients and clients. At least, that was the silent hope and the outcome of a third transport plan that was on the table within 8 months.
Earlier that year, Arduin hired an external consultant to devise and manage a transport plan. Things went completely wrong from the start due to, among other things, an incorrect estimate of what the transport actually needs for attention, knowledge that was available at the transporter. Immediately after identifying the problems during the implementation of the new transport plan, the consultancy was no longer available for comment and left with the northern sun.
Volunteer plan turns into a drama.
On the day of the start of the new transport plan, only a few of the more than 35 registered volunteers were available and Arduin's own employees had to board the bus to transport clients to the day care center.
Arduin employees had to solve the problems on the 'planning', whatever the efforts of those people, the plan was impracticable. Arduin was unable to visualize which clients had to be brought to which daytime activities. This ready knowledge was only available at the haulier who had been doing this successfully for years.
Many additional personnel had to be hired.
The treatment center of healthcare provider Arduin in Aagtekerke temporarily does not accept new clients due to a shortage of personnel. In 2017, Arduin closed the year with 620.000 euros. In 2018, a quarter of the employees, 300 people, left the company, which meant that a lot of extra personnel had to be hired.
Absenteeism rose to 9 percent. The high turnover and absenteeism caused much unrest and poor quality of care. The changing faces and understaffed teams even led to stress and aggression among residents of Arduin. In addition to staff, 53 clients also left the disability organization. One in ten clients found help elsewhere.