Customers are still annoyed by the refusal of journeys, the inhospitable treatment, insufficient street knowledge and the fact that they are not allowed to determine themselves in which taxi they will board at a stand, says Marc Brink in the Brabants Dagblad.

The driver scores insufficient, but in terms of hospitality and street knowledge, despite a quality mark and stricter rules. The image of the taxi industry in Den Bosch has not improved. 

This is evident from a survey conducted by research agency Kwink Groep into the quality of street taxi transport, its enforcement and how it works at taxi ranks. The researchers conducted a survey among taxi drivers and their customers, the municipality, the police and the catering industry. 

Talks were also held with board members of the Bossche Quality Taxi Foundation (SBK). Since 2016, the municipality has been trying to lift the quality of taxi transport in Den Bosch to a higher level. But the customers have not progressed enough with that.

The quality mark is not distinctive enough.

The SBK board advocates taking it a step further in terms of licensing conditions and penalties, among other things. That could be through mystery guests who check how taxi drivers are doing during test drives for the municipality. Violations cannot be addressed immediately. That is why the SBK board advocates a lik-on-piece policy. It is unclear what this can mean in practice.

The label is not distinctive enough and the researchers agree. There is a low chance of being caught and an (interim) check of the papers can be improved by better linking systems of the RDW and the Inspectorate, among others.